Integrated Ticketing System in Shared Web Hosting
In stark contrast with what you may find with plenty of other hosting providers, the support ticket system that we use with our Linux shared web hosting packages is included in the Hepsia hosting Control Panel, which is included with all accounts. You will not have to remember several logon credentials, as you will be able to manage both your tickets and the web hosting account itself in a single location. So, if you’ve got an inquiry or chance upon an obstacle, you can contact our client support staff representatives instantaneously. Our ticketing system offers a clever search mechanism. This suggests that even in case you’ve opened a ton of tickets over the years, you’ll be able to track down the one that you want without much effort. Moreover, you can see knowledge base guides to troubleshooting common complications.
Integrated Ticketing System in Semi-dedicated Hosting
The support ticket system that we’re using is built into the Hepsia hosting Control Panel, which we’ve developed for our Linux semi-dedicated hosting packages, which implies that you won’t need some other support platform to get in touch with our client support team – you can do this on the spot in the event that you come across a problem. Submitting a new ticket requires a few clicks of the mouse and tracking down an older one is just as simple. With our clever search filter, you can quickly track down any ticket that you’ve posted in the past. You can submit a ticket at any given time since our tech support team members are at your service 24 hours a day, 7 days a week, 365 days a year and respond in no more than sixty minutes, although it seldom takes that much to get assistance. With the Hepsia Control Panel, you’ll have everything in one single location and you can forget about the need to use 2 or more platforms to solve a simple issue.