A live chat is one of the several methods of communication supplied by some hosting providers as part of their support services. Determined by the provider, the chat can be used for pre-sales, billing and/or technical support. This method of communication is faster in comparison to a support ticket and it will make it much more unlikely to misspell or misunderstand something as compared to a telephone call with an agent. In addition, if the issue that you experience requires some time to be examined and dealt with, you can do something else at the same time instead of just waiting, as you would have to do when you call. Also, you can take advantage of a live chat assistance service free of cost as long as you have Internet accessibility even if your hosting provider is situated in another country and they don't have a local telephone number you can call.

Live Chat Support in Shared Web Hosting

As we believe that a number of situations are usually resolved if you speak with a live person, we supply a live chat service for all our prospective and existing customers. The chat is accessible every single day and our customer support agents will help you with a variety of questions and troubles. If you are not our client yet, you can learn more about our shared web hosting plans and the hosting platform in general so that you can make sure that your sites will work efficiently on our servers. If you already have an account and you have some questions or you have any troubles with some of our solutions, you can join us on the live chat and we can supply you with the necessary information or assist you to troubleshoot the issue. You'll need to open a trouble ticket for some troubles which need more time or the help of a system administrator, still for numerous common issues you will receive help right away.

Live Chat Support in Semi-dedicated Hosting

We supply live chat support as part of our services, so that whenever you have any questions for our Linux semi-dedicated hosting packages, you will be able to talk with our customer support team whenever you need no matter if you have already purchased your account or not. Generally, the chat service is intended for billing, pre-sales and common questions and troubles, yet we will assist you with a lot of technical questions as well. We can help you pick the optimal plan for your websites if you do not have an account yet, we can reply any kind of billing questions or issues you have or we can assist you with installing your new email address on your personal computer or smart phone - all the abovementioned will be done quickly since our live chat service is online all day, every day. No matter when you require support, you are able to talk with a representative and save time and effort.