If you ever experience a problem with your site and are incapable of resolving it, ask the hosting provider’s support team to help you get the site back online. A timely resolution would be the perfect scenario, but lots of hosting companies reply within 24 hours or even more, especially if you are doing business with a reseller. Even if the problem can be swiftly solved, your website may not work correctly or it may not be accessible whatsoever for a longer interval, so you may lose prospective customers since it is rather unlikely that anybody will be inclined to go back to a site that is inoperative. That’s why, you have to make certain not only that you can reach your hosting provider, but also that they can respond and assist you in a well-timed fashion. If a web app update does not go as planned or if you delete something by mistake, for example, the site should be fixed promptly in order to avoid lengthened downtime.

One-Hour Response Guarantee in Shared Web Hosting

With a shared web hosting from us, you can just forget about waiting for hours and hours on end, or even one whole day, to obtain a response to a support ticket or an email. Irrespective of when you contact us, we will get back to you within no more than 1 hour with any technical or sales enquiries you might have. In fact, our actual reply time almost never surpasses 20-30 minutes. As we are working 7 days a week, you’ll always receive help in a well-timed manner and we know precisely how vital this is in the digital world. As soon as you contact us, we will respond to your questions. If you experience any technical difficulty, we will solve it on your behalf, or we will give you all the needed information in case there is something that you need to do on your end.

One-Hour Response Guarantee in Semi-dedicated Hosting

Our tech support team reps will be at your disposal at all times and they’ll answer any support ticket that you send via your web hosting Control Panel within no more than sixty minutes. The response time is guaranteed regardless of whether you have a generic inquiry regarding your semi-dedicated server or you confront a certain complication and for most issues you will not have to wait even that long. Irrespective of what the nature of the issue is or what time of day or night it is, we’ll be there to help you, as we’re available 24-7 to cope with any general, billing or technical issue. In case you get in touch with us about anything that is within our capability, we will sort it out before we answer, which goes to say that you won’t have to wait for hours or days while the problem lasts. In case there’s something that you have to do on your end, we’ll give you the required details – what workable solutions to try out, what steps to take, etc.