One-Hour Response Guarantee in Shared Web Hosting
With a shared web hosting from us, you can just forget about waiting for hours and hours on end, or even one whole day, to obtain a response to a support ticket or an email. Irrespective of when you contact us, we will get back to you within no more than 1 hour with any technical or sales enquiries you might have. In fact, our actual reply time almost never surpasses 20-30 minutes. As we are working 7 days a week, you’ll always receive help in a well-timed manner and we know precisely how vital this is in the digital world. As soon as you contact us, we will respond to your questions. If you experience any technical difficulty, we will solve it on your behalf, or we will give you all the needed information in case there is something that you need to do on your end.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our tech support team reps will be at your disposal at all times and they’ll answer any support ticket that you send via your web hosting Control Panel within no more than sixty minutes. The response time is guaranteed regardless of whether you have a generic inquiry regarding your semi-dedicated server or you confront a certain complication and for most issues you will not have to wait even that long. Irrespective of what the nature of the issue is or what time of day or night it is, we’ll be there to help you, as we’re available 24-7 to cope with any general, billing or technical issue. In case you get in touch with us about anything that is within our capability, we will sort it out before we answer, which goes to say that you won’t have to wait for hours or days while the problem lasts. In case there’s something that you have to do on your end, we’ll give you the required details – what workable solutions to try out, what steps to take, etc.