You'll find plenty of shared web hosting providers out there, however most of them are resellers that have limited resources, especially when it comes to support. A good way to distinguish them is the option to get in touch with the company by phone. The type of support that you can receive through this particular method of communication may vary depending on the provider - a few of them provide dedicated telephone support, while others offer common and customer support only since some issues are more time-consuming and it's a lot less difficult to be resolved via a trouble ticket, especially if the issue needs to be escalated. Still, it's good to find that you can reach your website hosting supplier since there're various small-scale matters which can be resolved effectively and timely through a phone call, not mentioning that you're able to get more info regarding the services even before you become a customer.

Phone Support in Shared Web Hosting

In case you decide to employ one of our Linux shared web hosting packages, you can talk with our customer support crew over the phone for 14 hrs a day. We will assist you in choosing the best plan for your sites as we believe that it's better to discuss this kind of issues with a live person. If you already own an account, we will help you with any kind of sales/billing questions and general issues, even with some technical troubles which do not need too much time or escalation to a system administrator because it is more appropriate to open a ticket for time-consuming troubles and have the communication in a single place. We have phone numbers in the US, the United Kingdom and Australia, so you will be able to call the one you prefer and talk with one of our agents.

Phone Support in Semi-dedicated Hosting

Any time you want more details regarding the Linux semi-dedicated hosting packages that we supply, you have the option to call any of the three support phone lines that we have worldwide - in the United States, the UK and Australia. Thus, you'll be able to check ahead of time whether our solutions are appropriate for your websites. In case you're already our customer and you have a semi-dedicated account, you will be able to get in touch with us over the phone for fourteen hours every day about any type of billing or common issues. For strictly technical issues you need to take advantage of our ticketing system to contact our technical support as someproblems just require longer time to be resolved, but we can assist you over the phone with many minor technical issues as well, saving you efforts and time.