The customer support that you will receive from your shared web hosting company is very important, regardless of whether you have pre-sales questions and you are not a client yet, or you've got a technical issue with an existing account. Timely and clear info regarding a question or an issue can save you lots of time and efforts, not mentioning that this is usually an indicator that you're ordering from a real hosting provider and not from some reseller. When you obtain a hosting account through a company that doesn't own its servers and it can't access them directly, it is likely that you will wait for a day or two to get an answer to your question, so your sites may stay offline for ages. In comparison, a supplier that offers different options for communication and has a support staff that is available any time can assist you right away and help you limit or completely avoid any downtime and possible losses.

24/7 Customer Support in Shared Web Hosting

The customer and technical support services for all our shared web hosting packages are round-the-clock, which means that you can forget all about waiting for a couple of days so as to receive assistance. In case you aren't our client yet, you can give us a call, chat with a consultant or send an e-mail message. If you currently have an account, you'll be able to open a support ticket in addition to the other three methods of contact. You are able to pick the most suitable way to contact us based on what your location is or what kind of hardware you use. We are able to assist you for more or less any hosting-related query that you have or issue that you may experience and even if you get in touch with us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming problems you can open a support ticket, but even in such a case the maximum reply time will never exceed 1 hour.

24/7 Customer Support in Semi-dedicated Hosting

We know how essential it is to receive prompt help, particularly when your website is not running properly for whatever reason. Our Linux semi-dedicated hosting packages come with 24/7 customer and tech support, so that if something comes up, you're able to use a number of methods to contact us - phone line with a few local numbers worldwide, live chat, e-mail messages and support tickets. The first two options are for pre-sales, billing and basic issues, so in case you don't have an account yet, for example, you will be able to receive additional info regarding our solutions, or we will assist you with simpler technical issues. The next two options are for solely tech problems or everything which is more time-consuming as it is easier to track the communication between you and our support team. The warranted maximum response time for them is only 1 hour, the actual one - 15-20 min, so you won't need to wait for an entire day to receive support like you may have to do when using the services of other providers.