Client Support Channels
A One–Hour Response Time Guarantee
All your help requests will be dealt with within maximum sixty minutes after the support ticket or e–mail is submitted. If your case needs further assistance from a system administrator, we’ll forward the support ticket or the e–mail to the person in charge, right away and we will leave a note to inform you that more time will be required for reaching the optimal solution. And if you take advantage of our Administration Services package, any of the server administration tasks included there will be completed whenever you wish.
A Premium Customer Service
Our tech support staff will be available to you 24x7x365 if you need assistance working with the Web Hosting Control Panel or with any of the applications that we preinstall for your convenience on the dedicated server. Furthermore if you require help handling the everyday admin tasks on your dedicated web hosting server, you can take a look at our Administration Services package, which includes backup disk space, weekly Operating System updates, installation and troubleshooting services, server monitoring and rebooting procedures, etc.
A User–Friendly Help Section
We have provided our Web Hosting Control Panel with a fully detailed knowledge base, which features comprehensive explanations of all its features and functionalities. Moreover, we have created detailed video tutorials that will further demonstrate to you how to carry out a particular operation or troubleshoot a typically encountered issue. All the educational articles and the tutorial video clips are easily reachable from each Web Hosting Control Panel section via the Videos and Help buttons in the top right corner.