Support and Help Channels

  • 1 hour ticket response time

  • A 60 minutes Ticket Response Warranty

  • Our customer help and support crew is present day–and–night to respond to each of your help tickets. Every single ticket you send to us is going to be taken care of within up to 1 hour. If your case requires the assistance of an administrator, we are going to send the ticket to the person in charge and will let you know that the situation is being taken care of.

  • Top quality support service

  • Professional Technical Assistance Service

  • Our technical help crew is going to be working for you 24x7 to to handle all service demand tickets that you send. We offer client support for all software that are pre–installed on your server. These include our custom built Web Hosting Control Panel, the selected OS and the server admin panel (with respect to the VPS type).

  • Intuitive help center

  • An Intuitive Help Section

  • In the Web Hosting Control Panel that comes cost–free in your virtual server, you can find a practical Help section, that includes everything you should be informed about when monitoring your web–sites and software packages. We have added a range of how to content articles and video guides that display the primary site managing tasks in an easy to comprehend manner.